Shipping policy

Shipping Policy

Thank you for shopping with Connected Life Collective.

Order Processing

Most orders are processed and shipped within 1–3 business days. Business days do not include weekends or federal holidays.

After your order ships, you will receive a confirmation email containing tracking information. During holidays, product launches, or periods of unusually high order volume, processing may take slightly longer.

Shipping Area

We currently ship to addresses within the United States.

Shipping Rate

A flat shipping rate of $7.97 is charged at checkout unless a different rate or promotional offer is displayed when your order is placed.

Estimated Delivery

Most domestic orders arrive within 3–7 business days after shipment. Delivery estimates are not guaranteed and do not include order-processing time.

Delivery times may be affected by the destination, carrier operations, severe weather, holidays, or other circumstances outside our control.

Order Tracking

Tracking information will be emailed after your order has shipped. Please allow up to 24 hours for the carrier’s tracking system to display updated information.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us immediately at hello@connectedlifecollective.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.

If an order is returned because an incorrect or incomplete address was provided, the customer may be responsible for additional shipping costs before the order is sent again.

Lost Packages

If your tracking information has not updated or your package has not arrived within the expected delivery period, contact us at hello@connectedlifecollective.com with your name and order number.

We will review the tracking information and assist you in contacting the shipping carrier. Connected Life Collective is not responsible for packages confirmed by the carrier as delivered to the address entered during checkout, although we will make a reasonable effort to help resolve the situation.

Damaged Packages or Incorrect Orders

If your order arrives damaged or you receive the wrong item, contact us promptly at hello@connectedlifecollective.com.

Include your order number, a description of the issue, and clear photographs of the item and shipping packaging. We will evaluate the issue and work to make it right.