Return and Refund Policy

We want you to feel confident ordering from NexUS. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

Return Eligibility

To qualify for a return, the item must be:

• Unused and in the same condition in which it was received

• Complete, with all cards and materials included

• In its original packaging

• Accompanied by a receipt or other proof of purchase

Items showing signs of use, damage not caused during shipping, or missing cards or materials may not be eligible for a refund.

Starting a Return

To request a return, contact us at hello@connectedlifecollective.com and include your order number and reason for the return.

Approved returns must be sent to:

Connected Life Collective
909 N. Adams Street #460924
Papillion, NE 68046

Please do not send an item back without first requesting authorization. Unauthorized returns may not be accepted.

For standard returns, customers are responsible for return-shipping costs. Original shipping charges are nonrefundable unless the item was damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged or defective, or you receive the wrong item, contact us promptly at hello@connectedlifecollective.com.

Please include your order number and photographs showing the issue. We will evaluate the situation and work to make it right. When NexUS is responsible for the issue, we will cover the reasonable cost of returning or replacing the item.

Nonreturnable Items

The following items cannot be returned:

• Gift cards

• Personalized or custom-made products

• Sale items identified as final sale

• Items that have been used, damaged after delivery, or returned incomplete

Contact us at hello@connectedlifecollective.com if you have questions about whether your item qualifies for a return.

Exchanges

The fastest way to receive a different item is to return the original item. After the return is accepted, you may place a separate order for the item you want.

Refunds

We will notify you after we receive and inspect your return. If approved, the eligible refund will be issued to your original payment method within 10 business days.

Your bank or credit-card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at hello@connectedlifecollective.com.