Frequently Asked Questions

What is NexUS?

NexUS is a relationship movement created to help people build stronger relationships through meaningful conversations. Our conversation decks, Daily Connection Challenges, and NexUS 5×30 Challenge™ make intentional connection feel simple, practical, and natural—even on the busiest days.

Just five intentional minutes can create space for a meaningful conversation.

Because every person wants to be known.

Is NexUS a product company?

NexUS is a relationship movement first and a product company second. Our products are practical tools designed to help people turn the mission of stronger relationships into everyday action.

Who created NexUS?

NexUS was founded by a teacher who spent years working with students and families. After seeing how easily meaningful conversations can be replaced by schedules, screens, and the demands of everyday life, he created NexUS to give people a simple way to connect more intentionally.

Choosing a Deck

Which NexUS deck is right for me?
How is the flagship NexUS Deck different from the specialty editions?

The flagship NexUS Deck supports meaningful everyday conversations across a broad range of relationships. Specialty editions focus on the needs, experiences, and conversations associated with a particular relationship or life situation.

Using Your NexUS Deck

How do I use a NexUS deck?

Choose one person or group of people, select a card, and give the conversation your full attention. Start with five intentional minutes and allow the conversation to continue naturally if everyone wants to keep talking.

There is no complicated setup and no pressure to finish a certain number of cards. The goal is connection—not completion.

Do I have to use the cards in order?

No. You can select a card at random, choose a particular category, or begin with the question that feels most relevant. There is no wrong way to start a meaningful conversation.

What if someone doesn’t want to answer a question?

That is completely okay. Connection should never feel forced. Anyone can pass, choose another question, or return to the conversation later. Respect and emotional safety matter more than completing a card.

When can we use a NexUS deck?

You don’t need a special occasion or hours of free time. Choose one card and spend five intentional minutes connecting.

NexUS decks can fit naturally into:

  • Family meals
  • Car rides
  • Bedtime conversations
  • Family nights
  • Weekend activities
  • One-on-one time
  • Counseling or mentoring conversations, when appropriate
Are NexUS decks only for families?

No. Although many NexUS products support families, the larger mission is to help people build stronger relationships. Each product page explains the intended audience and recommended use for that particular deck.

Is the Teen Dating Red Flags Deck a replacement for professional support?

No. The Teen Dating Red Flags Deck is an educational conversation tool intended to encourage awareness and communication. It is not a substitute for professional counseling, medical care, legal guidance, or emergency assistance.

Daily Connection

What is the Daily Connection Challenge?

The Daily Connection Challenge is one simple question or action that helps people create a meaningful moment of connection. Each challenge is designed to be warm, practical, inclusive, and easy to complete.

One minute. One conversation.

Because every person wants to be known.

What is the NexUS 5×30 Challenge™?

The NexUS 5×30 Challenge™ is a simple commitment to strengthen one relationship through consistency:

Choose one person. Spend five meaningful minutes connecting with them each day for 30 consecutive days.

The Daily Connection Challenge gives people something meaningful to do today. The NexUS 5×30 Challenge™ helps turn those individual moments into a consistent relationship-building habit.

Orders and Customer Care

When will my order ship?

Processing times, delivery estimates, available shipping methods, and applicable costs are provided during checkout and explained in our Shipping Policy.

How can I track my order?

When tracking is available, you will receive a shipping confirmation containing your tracking information. Please allow time for the carrier’s tracking system to update.

What happens if my order arrives damaged or incorrect?

Please contact us as soon as possible with your order number and clear photographs of the item and its packaging. We will review the situation and help determine the appropriate next step.

What is your return, refund, and exchange policy?

Eligibility requirements, applicable timeframes, exclusions, and instructions are explained in our Return, Refund & Exchange Policy. Please review that policy before beginning a return.

Can I send a NexUS deck as a gift?

Yes. NexUS decks make meaningful gifts for families and people who want to strengthen an important relationship. Available gift and shipping options will be displayed during checkout.

Do you accept large, school, counseling, nonprofit, or organizational orders?

For questions about larger orders, educational use, partnerships, or organizational opportunities, please contact us at:

john@connectedlifecollective.com

Still Have Questions?

We would be glad to help. Please visit our Contact page or email:

john@connectedlifecollective.com